Frequently Asked Questions

 

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Orders & Security        secure transactions   secure interactive website	Trouble placing an order, contact us for assistance This web site uses PayPal™ payment processor, but you do not need to have a paypal account to place and pay for an order. Customers can securely use Credit Cards, Bank account, or Paypal balance to place and pay for an order on this site. See Orders & Checkout below for more info.   PayPal™ is trusted worldwide by savvy Internet shoppers as one of the most secure payment gateways/processors. Shopping through Paypal is preferred by savvy Internet shoppers, knowing that the more places they give their personal payment information, the more vulnerable they are to identity theft. Being able to simply use PayPal for their transactions, without having to give out a credit card or bank account number can bring peace of mind. Paypal utilizes the highest level of security - all information submitted is encrypted, protecting it from interception by unintended recipients. You can submit sensitive data such as credit card details and personal information with the assurance that all transactions are secure, private, and tamper-proof. Additionally we use a second layer of protection 256-bit encryption through AlphaSSL, providing visitors both http and https connection. To verify AlphaSSL click on seal "left side".    Orders & Checkout   After adding all items to shopping-cart, from shopping cart click on the "Check Out" button. Under Choose a way to pay (located at the top of the page), click on the option you prefer... Have a PayPal account? or Don't have a PayPal account? * If you choose the Have a PayPal account? You will be prompted to Log-In with your Email & Paypal password. You will have the option of the following payment methods Credit card, Bank account,or Paypal balance. * If you choose the Don't Have a PayPal account? You have the option of using a Credit Card as a method of payment or the Bill Me Later option.    Trouble placing an order, contact us for assistance Customers using debit card, also know as bank debit card or check card: As a safety feature bank’s will impose a daily spending Limit with debit card / check card. If the transaction sum is greater than you daily spending limit, your payment will be declined. In this situation we suggest contacting your bank and asking them to authorize the transaction – almost always they will authorize the transaction once you contact them. Alternatively, you can split the payment so it is less than your daily spending limit. For example, your transaction sum is $3500.00, however your daily spending limit imposed by your bank is $3000.00. Solution, make a payment today for $3000.00 and make another payment tomorrow for $500.00 – contact us for instructions.
The various Strategy products, do they include indicators?	We have various different strategies and they do include indicators - additionally we provide, with each strategy product, a list of indicators for clients that want the option of incorporating additional indicators into their trading.
I'm interested in Day Trading strategies, where should I start?	All our strategies are located here  Apex / ApexQ is the most popular and what we recommend as the best place to start. Otherwise, If you have strong desire or pull to one of the other strategies then feel free to go with that.
I'm interested in Swing Trading strategies, where should I start?	You can off course simply start with Alpha. That said..... the combination of Alpha + Apex + ApexQ is excellent. The three combined provide great synergy. Additionally including one either the Z-Keltner channel or Z-Bollinger bands strategies will provide another dimension for dealing with situations when runaway trends develop.
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I have placed an order what's next ?	step1. Our email can easily be transferred into your spam/junk folder. be sure to check your spam/junk folder and add our email to safe list. step2. To process your order we will need your Tradestation customer Number. If you are a new client email us your Tradestation customer number. Existing clients we will have your Tradestation customer number on file. More information here
Tradestation®     Customer Number	To locate your Tradestation customer number please open your TS platform. Left click Help on you Tradestation platform -- About Tradestation -- Under Licensed to you will see Customer Number.
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RTH      aka "pit session"	RTH is the Regular Trading Hours or session. e.g. U.S. Stocks RTH are 0930-1600 est. If you live on the West cost then you need to adjust to your time zone 0630-1300. e.g. U.S. Stock index Futures RTH is 0930-1615. If you live on the West cost then you need to adjust to your time zone 0630-1315. RTH is often referred to as pit session when the instrument of interest is Futures. Because it refers to when the actual pit is open and trading. RTH corresponds to the open and close time of the underlying cash index.
Products Satisfaction	We stand behind providing quality Tradestation® easylanguage add-on products; Indicators, Showme, and PaintBar study indicators. Additionally we provide professional substantive trading education material such as Trading Reports and Strategies which usually rely on technical indicators written for tradestation platform. In the rare event that our products does not plot or function when loaded into Tradestation platform we will provide assistance to resolve the problem in a speedy manner. Although it is not very common it is possible that the source of the problem is independent  of our products. for example If a version and build of Tradestation that you are using may have a problem / bug which is causing our EasyLanguage product to not function - if this is the cause of the problem then we would require the customer to upgrade or revert to another build or version of Tradestation that is stable and free of any known Bugs. Off course the ability to change versions and build of Tradestation platform is always provided for free to any Tradestation Client by Tradestation Securities. All products offered by this site zunaa.com including but not limited to Indicators, Strategies, Reports are proprietary customized delivered as digital goods and owned by zunaa.com. products in easylanguage format such as indicators, showme, and paintbar will be provided with closed source code. Clients who purchase our products receive one license of the product they purchase. You will receive a single license of our product for individual use. You, under no circumstance, are permitted to share our product or allow any other individual to share, use, access our products including but not limited to Indicators, Strategies, Reports. You may not under any circumstance resale, rent, lease any www.zunaa.com product directly nor through any other resale venue of any kind. Before making a purchase it is the responsibility of the customer to inquire i.e. ask us questions if the description of a product is not understood. All zunaa.com products are either; ELD (easy language document) protected closed code attachment for tradestation platform, or PDF document attachment, or video presentation disseminated via Internet or a combination of ELD, PDF, and Video. All purchased products are delivered to customers as digital goods via the Internet. All products sold on this site zunaa.com are proprietary customized trading related material. All our indicators are locked and attempts to break the lock, publicly display our Indicators source codes, Strategies, Reports will be legally pursued. All individuals or organizations who publicly display our software code and all individuals or organizations that host and/or display our proprietary Indicators source codes, Educational Material, or Strategies will be prosecuted.
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